FREQUENTLY ASKED QUESTIONS
IS THERE A MINIMUM NUMBER OF GUESTS FOR A PARTY BOOKING?
There is a minimum payment of 12 guests to enjoy the GLOWZONE.
IS A DEPOSIT REQUIRED WHEN BOOKING A PARTY?
A $100 deposit is required when booking your party; the final balance must be paid by the Wednesday prior to your party. This deposit is non-refundable.
WHAT IS THE YOUNGEST AGE YOU PROVIDE PARTIES FOR?
Unfortunately we are unable to offer glow in the dark experiences to children under the age of 5. Younger siblings and friends are welcome to attend parties but they are unable to enter our sports arena or take part in activities.
PROCEDURE AND COSTS FOR EXTRA CHILDREN
We understand that things can change at the last minute. Additional children will be charged accordingly. Should an extra child raise the numbers above 16 kids $32.00 per head will be charged for all attendees.
WHAT HAPPENS WHEN WE WANT TO CANCEL OUR BOOKING AFTER THE DEPOSIT HAS BEEN PAID
The deposit is non-refundable, please call 1300 GLOW ZONE or email firstname.lastname@example.org to cancel your booking.
WHAT DOES THE PARTY HOST DO?
The party host will entertain the kids during the party and organises all the sports/activities for the party guests. They will also split children into teams and umpire the sports ensuring all children enjoy the experience regardless of ability or expertise.
CAN WE BRING OUR OWN FOOD?
Yes. All Star Parties are self catered. You have total control of what your party guests eat and food can be prepared in our kitchenette area.
WHERE DO WE EAT?
Your group will have sole access your own party area.
DO ALL STAR SPORTS PARTIES ORGANISE PARTY INVITATIONS?
Party invitations are available online, here ,alternatively you can contact 1300 GLOWZONE for invitations or come and visit the GlowZone to pick some up.
DO WE NEED TO ARRIVE EARLIER THAN OUR BOOKING TIME?
We request that you arrive 15 minutes prior to your party start time, and guests arrive 5 minutes prior to ensure that your party experience begins on time and that none of your guests miss out on any of the fun! Your party will commence on the hour.
DOES THE BIRTHDAY BOOKING NEED TO BE CONFIRMED?
Please call us on the Wednesday before your party to pay the remaining balance and confirm final numbers.
Please note for parties with 16 children or more a second party coordinator will be required. All guests will be charged at a rate of $32.00 per head.
We understand that numbers may grow or reduce slightly on the day of the party. Extra guests can be paid for on the day but we do ask parents to let us know if there will be significantly more guests attending. Your enjoyment and safety is very important to us and we like to be prepared to provide you and your guests with the best experience possible.
WHAT NOT TO BRING
- Pinatas (too dangerous)
- Party Poppers or confetti (too messy)
- Party Horns (too loud)
- Lollipops (too dangerous – running children) – please don’t include these in party bags
- Too much food – we find most parties use only half the food they bring (most kids are too excited to eat much).We highly recommend that the birthday presents are opened at home, as we often find pieces of new gifts left on the floor.
Please don’t turn up early for your party – your table may not be ready for you. (Guests should arrive to the party 5 minutes before start time)
Feel free to decorate your table with plates and balloons, etc. Please do not tie balloons or banners to the sports nets (removing them could damage the nets). Do not tie any decorations to the light fittings. All party rubbish must be taken home with you – this includes any decorations.
WHAT TO WEAR
Sports gear, comfortable clothing and runners/sports shoes. Please no thongs or crocs – party guests will not be allowed on court with bare feet.
WHAT IF I HAVE MORE THAN 16 GUESTS?
We are required to have 2 party hosts for all parties of more than 16 participants. Please advise us should your numbers exceed 16.
CAN WE INSPECT THE PREMISES?
Yes you may please phone 1300 GlowZone or email email@example.com to arrange an appontment
If you have any further questions please feel free to contact us